Operational intelligence is a set of event-centered information gathering and delivering processes that enable people to make better decisions and make it possible for automated processes to respond to events based on business rules and actionable information. The demand for OI is driven from both business objectives and regulatory requirements. Many activities can benefit from OI technology and practices, including risk management, fraud detection, surveillance, supply chain and call center optimization, algorithmic trading, dynamic pricing, yield management, online commerce and gaming. Utilizing complex event processing systems, which discover and detect meaningful patterns, anomalies and relationships between events, can also accelerate the value derived from OI.

Ventana Research recently conducted a survey to investigate the practices and needs of individuals and organizations that use or wish to use event-centric technology. The results can be found in the report, "Innovating with Operational Intelligence and Complex Event Processing."

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