Insurance companies are big believers in the potential for smart home devices to boost the homeowners insurance line of business with better customer interactions. That’s according to a new survey from NTT Data of 100 insurance carriers, which found that 59% “have made strong progress with leveraging smart home technology to improve products.”
But at the same time, insurers report frustration with the data requirements around smart home devices. Two-thirds reported an Inability to gain access to data from smart homes, while a further 62% said that using the analytics from that data in the carrier underwriting process is challenging.
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