September 28, 2011 – Parks Associates has released new research forecasting the tech support market for small and midsized businesses in the U.S. market to exceed $20 billion by 2015.

Written in cooperation with PlumChoice, a technology care provider, the research results are based on a survey of owners, managers and IT support decision-makers from U.S. SMBs. The U.S. Census Bureau estimates that 5.7 million SMBs exist. SMBs are classified as those with one to 99 employees. Since 1998 SMBs have increased nationally by an average of 1 to 2 percent a year.

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