TIQM is a quality management system that focuses on business effectiveness and customer satisfaction, whether performed as a Six Sigma project or not.

Six Sigma has gained popularity recently as it has achieved dramatic benefits in organizations that have understood and implemented its rigorous processes. Some have asked me what the differences are between a Six Sigma system approach to information quality (IQ) and Total Information Quality Management (TIQM), the methodology described in my book Improving Data Warehouse and Business Information Quality.1

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