Shari wishes to thank Sanjay Mathur and Michael Bechtel for their contributions to this month's column.

In August, this column discussed emerging silent commerce technologies –­ cheap radio frequency identification (RFID) tags and sensors in conjunction with wireless technologies –­ as a means of gathering data to improve inventory control and supply chain efficiencies, and reduce labor costs. According to Peter Abell, research director of global retail at Boston-based AMR Research, RFID may offer labor savings of 20 percent in the warehouse, reduce supply chain inventory by 25 percent and increase sales by three to four percent ("The Path to RFID," Susan Reda, Stores Magazine, June 2003).

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