Sigma Dynamics announced four new applications that bridge the operational and analytical worlds of customer relationship management: Strategic Routing Analytics, Predictive Cross-Sell, Real-Time Customer Satisfaction, and Six Sigma Customer Process Management.Based on Sigma Dynamics' leading, real-time predictive analytics platform, the new applications combine customer insights with business logic to instantaneously make the best decisions for every customer across any channel. The result is a more immediate, effective way for businesses to achieve customer satisfaction, improve customer retention and drive revenue growth.
"Sigma Dynamics' applications help organizations realize tremendous value by leveraging their existing customer processes and insights to transform customer interactions in real-time," said Janice Ryan, CEO, Sigma Dynamics."One of the most critical needs our customers have is the ability to respond appropriately during customer interactions.Sigma Dynamics' new applications enable organizations to operationalize their analytic insights and dynamically adapt existing processes to individual customers.The ability to adapt processes to customer needs significantly increases revenue and retention while reducing resolution times and labor expenses."
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