Siebel Systems, Inc., a leading provider of customer relationship management (CRM) software, and its business partner IBM now offer the first 90 days of service free for customers purchasing Siebel CRM OnDemand, the companies' new service delivered over the Internet.* During the 90-day period, customers will receive free gold-level support, including 24x7 help desk access. After 90 days customers may opt out of the service at no cost or commence with payments for the nine remaining months of service under a one- year agreement.

Siebel CRM OnDemand, jointly developed, distributed and serviced by Siebel Systems and IBM, was specifically created to meet the growing market demand for fast, easy, and affordable CRM. Siebel CRM OnDemand enables companies and members of their partner ecosystem to manage contacts, sales opportunities, marketing campaigns, and customer service requests. It provides organizations with an easy-to-use and fast-to-implement hosted CRM solution with low up- front costs. With Siebel CRM OnDemand, CRM projects can be deployed rapidly, with the ability to grow the system as needs change over time.

"Given the exceptional interest we have seen in Siebel CRM OnDemand from small, medium-size and large companies, we resolved to make their purchase decision easy," said Keith Raffel, Vice President, Siebel CRM OnDemand. "This offer represents a one-time opportunity to benefit from a solution delivered by the industry leaders in CRM and hosted applications at a compelling price point. The message to our prospects is a simple one – the first quarter is on us."

Siebel CRM OnDemand was built from the ground up based on industry-leading Siebel Systems technology, incorporating domain expertise learned from more than 2 million live users. By supporting seamless integration between Siebel CRM OnDemand and Siebel enterprise applications, Siebel Systems delivers the next generation in CRM – namely, hybrid solutions that combine the low-cost and low-maintenance benefits of a hosted CRM solution with the enterprise- class functionality of Siebel on-premise applications.

Risk-free introductory pricing for Siebel CRM OnDemand is available through March 2004. For more information, visit www.crmondemand.com or call 1-866-906- 7878.

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