Siebel Systems, Inc., a leading provider of multichannel business applications software, announced the addition of a customer support module to Siebel CRM OnDemand UpShot Edition. The launch of additional features for tracking service and support interactions provides users with a comprehensive, 360-degree view of the customer, beginning with marketing and sales interactions and continuing through the service and support cycle.
In addition to established sales technology, Siebel CRM OnDemand UpShot Edition now offers functionality to support customer requests, issue resolution, and other post-sales activities. Available at no additional cost, the product enhancements enable companies to manage all aspects of the customer life cycle. With insight into post-sale customer service interactions and access to comprehensive case management capabilities, users will be able to measure customer satisfaction and identify opportunities for additional revenue.
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