Siebel Systems, Inc., a leading provider of multichannel business applications software, announced the addition of a customer support module to Siebel CRM OnDemand – UpShot Edition. The launch of additional features for tracking service and support interactions provides users with a comprehensive, 360-degree view of the customer, beginning with marketing and sales interactions and continuing through the service and support cycle.

In addition to established sales technology, Siebel CRM OnDemand – UpShot Edition now offers functionality to support customer requests, issue resolution, and other post-sales activities. Available at no additional cost, the product enhancements enable companies to manage all aspects of the customer life cycle. With insight into post-sale customer service interactions and access to comprehensive case management capabilities, users will be able to measure customer satisfaction and identify opportunities for additional revenue.

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