The need for enhancements and integration within your decision support environment is growing exponentially. Functionality is becoming more fluid and intricate as the business processes evolve to support new and more dynamic business intelligence (BI) and customer relationship management (CRM) applications. Ultimately, this integration and expansion will encompass the remaining stovepipe systems and business processes.

To successfully facilitate this evolution, organizations need an enterprise-wide, coherent infrastructure that brings every producer and consumer of information together in a reliable, accurate, consistent and timely manner. Such an infrastructure must embrace and enlist the diverse sources of enterprise information. It must leverage the vast investment in unstructured data residing in document management systems, internal and external Web sites, operational systems, news feeds, groupware and e-mail, as well as the traditional structured data sources of data warehouses, data marts and operational data stores (ODSs). All information created, consumed, exchanged and destroyed within the enterprise should be available throughout this infrastructure.

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