July 21, 2011 – End-user organizations are changing their approach to optimizing their internal operations, and are changing their delivery of internal support using a combination of external providers and internal staff, says new research released from KPMG, the audit, tax and advisory firms network.

The 2011 KPMG Sourcing Advisory Pulse Survey polled KPMG's field advisers and more than 20 global business and IT service providers.

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