July 13, 2010 – Gartner Inc.’s new Global IT Council for Cloud Services identified six rights and one responsibility that are expected to enable providers and consumers to work more productively together.
The council, which consists of CIOs from large enterprises using cloud technology, hopes to facilitate improvements in industry practices that will benefit all parties everyone from customers and vendors to developers and stakeholders, Daryl Plummer, managing vice president and Gartner fellow was quoted to say.
"These seven rights and responsibilities will benefit both service providers and service consumers. Respecting these rights will require effort and expense from providers, but securing the rights will encourage enterprises to put more of their business into the cloud," said Plummer.
Plummer says the following rights will not become a reality unless enterprises insist on them when they negotiate with service providers however. They include: the right to retain ownership, use and control your own data; the right to service-level agreements that address liabilities, remediation and business outcomes; the right to notification and choice about changes that affect business processes; the right to understand technical limitations and the legal requirements of jurisdictions in which the provider operates; and the right to know what security processes the provider follows. Consumers are also responsible for to understanding and adhering to software license requirements.
Additional information is in the Gartner report "Gartner Global IT Council for Cloud Service: Rights and Responsibilities for Consumers of Cloud Computing Services."
Check out Information Management’s Focus issue on cloud computing, including “Migrating to the Enterprise Cloud,” “Cloud Computing Predictions” and “New Ideas for Old Information.”
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