In a report released last week, Aberdeen Group, a leading market analysis and positioning services firm, examines how solutions developed to support the execution and control of services-centric organizations have grown and adopted to the different types of organizations they serve.
The report, “Services Execution and Control — Solution Buyer’s Guide,” evaluates three different types of solutions under the umbrella name Services Execution and Control (SEC). SEC solutions include project portfolio management (PPM), professional services automation (PSA), and enterprise service automation (ESA). These solutions provide greater visibility into operations, giving executives the tools to better plan, sell, execute, charge and analyze services- and project-based work. The report distinguishes between solution types. It also differentiates the solutions provided by 37 independent software vendors (ISVs) to enable organizations to make a better decision on which solutions to consider for purchase.
“The market for SEC solutions has matured over the past 18 months, but confusion still exists into what types of functionality is required by different types of organizations” said report author David Hofferberth, research director of Aberdeen’s SEC practice. “Organizations will no longer tolerate the one-size-fits-all approach to deploying solutions.” Instead, users want solutions that meet their unique needs, and fit within their existing IT infrastructure — without the need to pay for expensive customization.
“With mergers, acquisitions and divestures continuing in the service sector, as well as increased scrutiny over spending, SEC solutions will become mandatory in maintaining stability and prosperity for both internally and externally focused organizations. Integrated solutions for SCOs continue to show significant benefits and return on investment for the organizations that deploy them,” Hofferberth continued. “However, perhaps their greatest asset is that they enable SCOs to more efficiently deliver value to their clients and shareholders. These benefits revolve around the integration of the three core areas these solutions manage — people, process and capital.”
For more information about “Services Execution and Control — Solution Buyer’s Guide,” visit www.aberdeen.com.
Register or login for access to this item and much more
All Information Management content is archived after seven days.
Community members receive:
- All recent and archived articles
- Conference offers and updates
- A full menu of enewsletter options
- Web seminars, white papers, ebooks
Already have an account? Log In
Don't have an account? Register for Free Unlimited Access