Consumers’ ongoing fears about security are dampening their interest in financial institutions’ mobile technology offerings, says a new report from the Deloitte Center for Financial Services.
A majority (61 percent) of the 2,193 consumers surveyed in January 2014 who do not regularly use mobile devices for financial services cited security issues as the main reason. That’s markedly higher than the next most common reason, a preference for doing such business in person or over the phone with a human being.
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