REVIEWER: Guillaume Dumas, partner, Primatlantis Capital L.P.
BACKGROUND: Primatlantis Capital L.P. is an asset-based lender specializing in bridge financing.
PLATFORMS: Windows XP and Dell notebooks, local wireless LAN with a DSL Internet connection.
PROBLEM SOLVED: Growing quickly, Primatlantis Capital needed to provide file-sharing services to its employees. Up until last January, everyone kept files locally and shared them using attachments in emails. This was very inefficient for the users and prevented the company from having a single view of its data. Data integrity and security were also main concerns. Finally, being able to access the data from the office, on the road or at home was an absolute must.
PRODUCT FUNCTIONALITY: Using Xythos on Demand and its companion product, Xythos Drive, Primatlantis was able to install on each user's PC a directory in the form of a letter drive that contains all of the company's data. Because users often travel for work or telecommute, the network needed to be accessible without any complicated VPN or dedicated access. Using a simple Internet connection, Xythos Drive maps the server drive at startup. The Web interface of Xythos on Demand allows for secure remote access to the company's data from any device connected to the Internet. Because the company produces all the legal documents required for its financings, it uses Xythos on Demand's file versioning and logging features to track the "live" versions of these documents.
STRENGTHS: Strengths include hosted service, easy document management, instant deployment, advanced security, local integration with Xythos Drive and affordability.
WEAKNESSES: Weaknesses include a lack of advanced features (records management, workflow, third-party collaboration, etc.), absence of disclosure regarding data security/integrity, and the Web user interface could be more modern (Web 2.0-like).
SELECTION CRITERIA: We wanted a hosted service that would offer a tight integration with a local desktop solution (in this case, Xythos Drive). This way, the features of the system are available through the Windows file explorer system (online or offline) as well as through the Web interface.
DELIVERABLES: Xythos on Demand allows us to work with any of our desktop applications regardless of the types/formats of data files they create.
VENDOR SUPPORT: Xythos Software has shown commitment to support by escalating issues to senior support management when required, but needs to offer more support options (i.e., emergency service 24x7, international service number reachable from anywhere - not a toll-free number) that reflect the mission-critical nature of the service. Submitted issues have been addressed in a timely manner by the support team working with the development team.
DOCUMENTATION: The service is self-explanatory and easy to use. Setup took five minutes, but more documentation would be useful to have a deeper understanding of each feature.
Xythos on Demand
655 Montgomery Street
San Francisco, CA 94111
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