Enterprise search technology is no longer such a secret, according to new research from CMS Watch, an independent analyst firm that evaluates content technologies. The componentized nature of modern search offerings, combined with the availability of improved administrative tools and APIs, has had the effect of demystifying what was once a rather obscure technology.

 

This conclusion stems from the release of The Search & Information Access Report 2009, in which CMS Watch interviews enterprise search customers around the globe to evaluate twenty solutions in the marketplace.

 

In addition to more openness about the technology behind search, CMS Watch finds several trends emerging in the search technology marketplace:

  • Renewed focus on ease of setup and maintenance. Vendors who do not provide a single setup file, an intelligible Web-based administrative interface with full control over the software, as well as complete reporting and analytics, will have a very hard time convincing buyers they have real value to add over the apparent ease of use of a Google Appliance.
  • More out-of-the-box functionality. It's now no longer acceptable that implementing search and information access should require a year of custom development on top of an infrastructure that consists of different loosely coupled modules. Vendors that can't prove they'll be able to index disparate repositories within a three-month proof of concept fall off short lists.

The Search & Information Access Report 2009 provides a comprehensive overview of twenty search technology products and identifies current best practices. The Report is available for purchase from CMS Watch.

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