With a mandate to deliver quality public services to all citizens, the Scott County Office of Public Affairs set out to identify the current and future needs of its 115,000 residents. However, understanding the diverse needs of 50,000 households the Twin Cities metropolitan area proved to be a challenge for this Minnesota public service agency. As a result, Scott County turned to Inquisite Inc.'s Web survey technology, as a way to cost effectively deploy its 2025 Comprehensive Plan survey.

The goal of the 2025 Comprehensive Plan survey was to understand how the county's various government groups could work together for greater efficiency, and to ascertain what services interested the community, according to Brian Hanninen, Scott County's Office of Public Affairs' management analyst.

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