Knowledge workers have significantly changed since the days of the Industrial Revolution. In that era, factories managed workers, communication was distant and information was shared via the telegraph or horse-drawn carriage. Times have changed drastically and quickly within the past few generations, paving the way for high expectations in the modern workplace.  

Today, knowledge workers are information professionals that use the Internet as their global information sharing tool. The term “knowledge worker” can be traced to Peter Drucker and his 1959 book, “Landmarks of Tomorrow.” Half a century later, the definition is still somewhat vague. The work these people perform is sometimes offered as an opposite to manual labor: non-repetitive work that involves a degree of problem solving. One thing people do agree on: Almost every worker that touches data in a business is, to some degree, a knowledge worker. As the revolution continues, new knowledge workers want to use modern technological capabilities in the way they are designed and intended to be used.

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