March 11, 2010 – According to new research from Saugatuck Technology, IT service management is being targeted by a new set of vendors. User IT organizations can choose from a growing list of alternatives with options ranging from traditional on-premise solutions to on-premise appliances to SaaS and cloud-based tools.
CIOs require cost-effective visibility into widely disparate business processes and IT resources, and want IT resource management systems that provide a single system of record for what is happening everywhere. According to Saugatuck’s report, globalization, outsourcing, mobility, open source, consumer IT, SaaS and cloud computing have infiltrated the business to such an extent that IT organizations are becoming open ecosystems that need different management capabilities. The IT organization has moved from the purchase and management of point solutions to buying more integrated technologies from fewer vendors.
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