Satyam Computer Services Ltd., a leading global consulting and information technology services company, has completed what is believed to be a first-of-its-kind, cross-border country outage recovery. Satyam simulated a nationwide outage in India, and revived business operations from its Global Business Continuity and Disaster Recovery Center in Singapore. The exercise showcased Satyam's ability to ensure seamless business continuity for its customers, as well as its disaster recovery capabilities. It also highlighted the complex processes involved in an event of such magnitude.
On the morning of September 25, 2006, Satyam initiated a three-day mock drill, a simulation of a national disaster that disrupted Satyam's business. Network control and command resumed almost instantaneously from Satyam's Global Business Continuity and Disaster Recovery site in Singapore. Additionally, in less than 24 hours, Satyam deployed more than 30 mission-critical engineers to Singapore. The entire exercise was facilitated by the Singaporean Government, which provided 750 pre-approved employment passes, as well as preferential treatment for the 30 engineers on Singapore Airlines.
"This landmark event is further proof of Satyam's commitment to our global customers and their business continuity," said B. Ramalinga Raju, Satyam's founder and chairman, who witnessed the drill from Singapore. "It ensures that their businesses will never stop for any issues related to the services that Satyam as an organization is providing to them."
"This initiative and investment are extremely strategic for Satyam. Our demonstration today enables the organization to leverage the Singapore facility as a new, global offshoring center outside India. It also places Singapore in an important position with respect to our global operations. We are deeply grateful for the support shown by the Singapore authorities over the last few years to enable this expansion."
Upon arriving at the Global Business Continuity and Disaster Recovery Center (in the Overseas Union Bank Center) in downtown Singapore, Satyam's Hyderabad-based business continuity team connected to the customers' network and commenced business via an enhanced bandwidth. The engineers also ensured Satyam's capabilities to monitor its network, network security, and exchange and enterprise applications servers. They also ensured immediate availability of a secondary monitoring capability, availability of a global help desk, replication of mission-critical associates' email boxes, automatic forwarding of transactions to the new server, and availability of business data.
Satyam's Global Business Continuity and Disaster Recovery Center, the only facility of its kind outside India, is validated by the Disaster Recovery Institute of Asia, and enables replication between servers in Hyderabad and Singapore. Data stored within both servers is synchronized every four hours.
As Asia Pacific gains momentum as the global innovation hub in the coming years and hence becomes a critical component and one of the main focus areas in Satyam's global growth plan, Singapore gains strategic value. Its quality infrastructure, economic and political stability, and security make it an ideal hub that can double as a secondary command and control center for controlling global network operations and ensuring that Satyam's customers are serviced seamlessly, in case of business disruption.
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