July 9, 2012 – Salesforce.com announced Monday it has reached a deal to acquire GoInstant, the latest move in an up-and-down month for the CRM SaaS provider.

Founded in 2010, Nova Scotia, Canada-based GoInstant provides Web customer experience services, most notably with a tech offering that enables real-time customer and social channel interaction and sharing inside and outside an enterprise firewall. In a blog announcing the deal, Salesforce.com indicated it was committed to continuing investment and development of GoInstant’s “technology and team.”

Register or login for access to this item and much more

All Information Management content is archived after seven days.

Community members receive:
  • All recent and archived articles
  • Conference offers and updates
  • A full menu of enewsletter options
  • Web seminars, white papers, ebooks

Don't have an account? Register for Free Unlimited Access