Do you know what your organization's mission is? If so, then you probably also know that your organization's ultimate goal is to achieve it. To do this, management and employees need to make decisions and execute activities in support of the mission. Most organizations that I have encountered struggle with the ability to do two things: accurately assess the performance of their activities and determine whether these activities are actually supporting their goals and helping to achieve their missions.

The activities and programs that are managed below the executive level often have inadequate means of assessing performance. As a result, decisions are made based upon insufficient information or delayed until the information becomes available. In either situation, the ability to make timely and informed decisions is lost.

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