I wonder if ROI is about to lose its popularity as a measure of success in implementing expensive IT projects. I am beginning to see cracks in the facade, which is what's driving my curiosity. I have been talking about the end of ROI for a while and, truth be told, focus on it seems to be cyclical and usually follows a period of great innovation and uptake of new products - like the Internet bubble.
You know the ROI drill. The vendor tells you about how much you can save from "investing" in the latest widget or gadget in the company sales bag, so you buy it. But then you discover that there is a one or two or - yikes! - three X (and I'm not talking Mexican beer here) multiplier for implementation, training and all the other stuff that lurks below the waterline like the Loch Ness Monster.
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