Orlando Health is a large regional health system of nine facilities including hospitals and a cancer treatment center. Riding herd on all fronts of corporate IT is Rick Schooler, whose daily work includes typical challenges of consolidation, data quality and data warehousing.
The business goal is a less siloed enterprise view of data that reaches across clinical, operational and financial systems, something few health care organizations have been able to achieve. At Orlando Health, Schooler has brought in a Ph.D. level analytics team with eight members in place so far, half working on data extraction and the rest data analysts focused on tools and data that will interact with end users through metrics in scorecards and dashboards.
“It’s probably going to take us three years to get the thing where we want it, but we’ve got a fair amount of data already populated,” Schooler says.
The first to benefit will be market research people and hospital presidents who’ll view patient satisfaction data coming from health data service provider Press Ganey. Executive team members, VPs and managers will take reporting on patient encounter information that has to do with the numbers and patterns of patients across facilities, departments, treatments and charges.
It’s a culture and process evolution toward flexibility with a mix of delivery and self service. “Health care is riddled with problems,” Schooler says. “When you start consolidating the tools and data, you also apply the governance and stewardship and ownership of data. When people become users, they start doing the job they were hired to do as opposed to running around trying to find data and put it in a spreadsheet or database.”
Quotable: “You do not let things get out of hand with scope or budget creep or undetermined perspectives that lead you to make assumptions. It starts with the CIO, the leader; look at that person and what you see you can emulate. If it’s not good it will reflect on the CIO before it reflects on you.”
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