A new class of business process solutions based on rich Internet applications (RIAs) is fundamentally changing how business professionals collaborate and their customers engage with services. With RIAs, organizations can provide high-impact, easy-to-use online and offline services that integrate effortlessly with back-end systems, enabling users across manufacturing, financial services, government and other industries to easily access the services they need anywhere, anytime. Already, RIAs are replacing less dynamic online services built around traditional point-click-wait models with more engaging, interactive online experiences.
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