According to a study by Osterman Research, security continues to be a primary obstacle to companies choosing to outsource business processes. Based on the results of Osterman's Hosted Messaging Market Trends, 2005-2008 survey, 86.6 percent of respondents feel that data security is a significant concern when considering outsourced service providers, and more than half of respondents are not outsourcing their archiving requirements due to concerns around third party access to data.
"Security has always been a concern for companies with respect to outsourcing, and recent news coverage of several high-profile data security breaches has brought added attention to this issue," said Michael Osterman, president, Osterman Research. "It's fairly clear from the survey results that outsourced service providers must find ways to enhance the level of security they offer, so customers feel comfortable sending their data to a third party."
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