Global business leaders expect their IT organizations to realize measurable business and competitive advantages from technology transformation, according to a study from the Business Performance Innovation (BPI) Network, an international executive change advocacy group.
The research, part of the BPI Network’s “Transform to Better Perform” knowledge transfer initiative and sponsored by IT solutions provider Dimension Data, aims to rate the level of innovation in IT organizations.
The report finds that the vast majority of business decision makers are dedicating more time and attention to understanding the strategic implications of disruptive technologies. They also want their companies to do a better job of embracing modern technologies and new channels of customer engagement and digital experience.
While nearly 70% of the 250 global managers surveyed by BPI Network think technology has become “far more important” to their business, less than half (47%) rate the level of innovation in their IT groups as good or very high. In contrast, 52% feel it is poor or just making progress. Only 42% say their IT organizations are doing a good job of becoming a more strategic, responsive and valued business partner. That compares with 58% who see their transition as poor or only making moderate headway.
“From the C-suite to operational units, senior managers are eager to see progress in implementing a broad range of technologies that increase their agility, improve customer experience, and make their companies more competitive,” Dave Murray, head of thought leadership at the BPI Network, said in a statement. “We believe this constitutes a new scorecard for IT, with greater emphasis on IT’s role in driving business growth and market differentiation.”