REVIEWER: Ora Fish, program manager, data warehouse for Rensselaer Polytechnic Institute.

BACKGROUND: Rensselaer Polytechnic Institute located in Troy, New York, is a premier technological university and research institution serving more than 7,000 students. Prior to 2000, information requests were met with hard-copy reports. To analyze and transform data contained in those reports into useful insights, decision-makers and their staffs had to manually re-enter the data into their own spreadsheets. Decision-makers were either drowning in too much data with no way to analyze it or working with too little data that necessitated additional information requests.

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