Leading businesses identified customer satisfaction, cost savings and productivity improvements as the primary drivers for their quality improvement initiatives, according to new study from research and consulting firm Best Practices, LLC. The study reveals best practices in Quality Compliance of some of the worlds leading companies, including: Bank of America, GE, GlaxoSmithKline, Home Depot, Intuit Proctor and Gamble, Verizon among 46 total companies surveyed.

Based on surveys and interviews with executives, this bundle of documents provides key insights, which include:

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