REVIEWER: Ronen Mashiach, business intelligence manager for Promedico, Ltd.

BACKGROUND: Promedico is a leading provider of logistics and distribution for a supply chain of companies in the health industry. The company services more than 3,000 customers, including private pharmacies, pharmaceutical chains, public health services clinics, hospitals, nursing homes, food chains, comfort stores and private retail outlets. Headquartered in Hefer Valley, Israel, Promedico distributes more than 30,000 inventory packages each month.

PLATFORMS: Promedico is basing their data warehouse on SQL Server and uses Analysis Services as their main OLAP engine.

PROBLEM SOLVED: Because of the extremely large amounts of data at Promedico, the company had been historically using a disparate set of reporting tools and BI systems that had to be bridged together to provide a way to build and distribute reports for managers in a timely manner. The company was looking for a way to streamline the process and simplify the way they use BI as well as extend the reach of BI to more users through better self-service capabilities. For that, Promedico decided to build what they called a “single-window solution” through which all the data and insights would become available to end users and executives enabling them to understand, analyze and transform it into actionable insights.

PRODUCT FUNCTIONALITY: Panorama NovaView was chosen as the BI system based on its track record. It acts as a business control center tool in every decision-making process of the company. Whether it is in the area of marketing, commerce, sales, inventory levels, effectiveness of the inventory management, management of employees or others, Panorama NovaView is the system that supports any operational and strategic decision.

STRENGTHS: Panorama NovaView is incredibly intuitive compared to other tools. Promedico found it to be the easiest, most flexible and customizable BI suite in the market. Panorama NovaView offered advanced graphical capabilities for the decision-makers - a tool that is user-friendly but also extremely powerful. Panorama NovaView acts as a single-window solution that receives information from a number of systems and turns it into a common language for all users. Panorama NovaView has become our core business system that we use to make all our important decisions, which ultimately saves us time and money.

WEAKNESSES: Panorama NovaView could be improved to better enable users to reach their destination through fewer clicks of the mouse. We have found that sometimes the guided analytics process walks the user through two or three steps prior to getting to the bottom line. While those steps are necessary for some scenarios, we find that they are unnecessary in others.

SELECTION CRITERIA: Promedico evaluated several other companies but chose Panorama because it provided us with the best solutions for what we were looking for. Amongst other parameters, we were looking at user interface index (printing, exporting to Excel, graph presentation, access to invoice information, etc.), developer interface (ease of operation, the speed of implementation, internal implementation), the BI portal/dashboard that each system offers (the ease of building reports, user training), the characteristics of each company providing the solution (the number of customers, their level of satisfaction from Panorama, service and support availability) and the cost.

DELIVERABLES: Panorama NovaView has been instrumental in helping us to streamline the delivery of reports and critical business insights across the enterprise.

VENDOR SUPPORT: Panorama trained management and employees through several online groups with tutorials tailored to those user groups. From that point, Panorama coordinated personal meetings with the report users in order to write a presentation book for each user, which is the first thing a user sees when entering the system. Panorama ensured that we were comfortable and confident on the system so we, in turn, could support our customers.

DOCUMENTATION: Overall, everything to do with the implementation of Panorama NovaView was seamless and easy. From our trial period to actual installation, we were able to run the product without requiring much documentation. The Panorama team is second to none, and the product is so user-friendly that we have been able to learn and run the product simply and smoothly.

Panorama NovaView
Panorama Software Ltd.
164 Eglinton Avenue East
Suite #400
Toronto, ON M4P 1G4
Canada
(416) 545-0990
http://www.panorama.com/

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