REVIEWER: Kimberly N. Ellison-Taylor, chief technology officer, Prince George's County, MD.

BACKGROUND: Prince George's County, Maryland, is located in the Baltimore/Washington corridor, bordering Washington D.C. and 37 miles south of Baltimore. According to the director of the office of information technology and communications, Terri N. Ware, "We needed a cost- effective and efficient way to respond to our more than 800,000 Prince Georgians, who were increasingly inquiring about electronic interaction with the county government." In 2002, we initiated a redesign of our County Web site, including a content management solution intended to lay the groundwork for our planned eGovernment effort. After an extensive vendor review, we selected the Rhythmyx Enterprise Content Management System (CMS) from Percussion Software. Working under a tight, 90-day deadline, our Web provider implemented the redesign and focused our Rhythmyx solution on Web site content that requires the most frequent updates. Since that successful initial implementation, more than 60 additional processes (content types and workflows) have been developed, implemented and released. There are more than 40 users trained and using the Rhythmyx system on a daily basis. Eventually, we anticipate that all of the County's departments will use Rhythmyx to serve Prince Georgians online as well as meet our internal needs. Implementing the Rhythmyx CMS has resulted in providing Prince Georgians with more accurate, relevant and timely information; augmenting Web site traffic by 250 percent with increasing use of county services; and savings of more than $300,000 annually in content maintenance costs.

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