While outsourcing remains a critical element of the corporate strategic mix, success in today's complex outsourcing marketplace is contingent on new dynamics, specifically the customer and service provider relationship, according to a PricewaterhouseCoopers' global outsourcing study, "Outsourcing Comes of Age: The Rise of Collaborative Partnering." The study explores a key issue raised by CEOs in PricewaterhouseCoopers' annual CEO survey at Davos and reflects insights garnered from both outsourcing customers and providers representing 19 countries across several continents.
A large majority of customers (87 percent) say today's outsourcing delivers the benefits projected in their original business plan. However, outsourcing is perceived as such an essential business practice that 91 percent of customers, whether completely happy or not, said they will outsource again.
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