As companies move from the Industrial to the Information Age, the role of information and knowledge becomes increasingly more important. But technology alone is not a silver bullet. A company's people must use technology in the correct ways. The company's culture must support the innovation and harmonious change brought about by the integration of technology and the deluge of information into the everyday lives of the employees, business partners and customers. To achieve this, companies must become "cybercorps" to reflect the characteristics and personality that they need to be successful in the future.

A value-stream approach breaks down the functional walls that have grown up within a company over time and have inhibited change, innovation and responsiveness. Value- stream driven solutions take an overall view of a company and deliver to its customers--external or internal--a result that satisfies their needs.

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