There are many lists of best practices and steps you can take to help ensure business performance management (BPM) success. These lists are usually derived from the examples set by companies that have been successful with BPM. The list we offer here is unique because it is based on BPM failures that I have witnessed. Skipping or overlooking one or more of these lessons results in BPM systems that fail to meet their original objectives and produce significantly lower satisfaction ratings.
The most critical step is to keep your BPM project moving at all costs. In certain cases it can be difficult to calculate ROI up front, so many projects get put on the back burner. In the case of BPM, the back burner often equals death. If the key stakeholders do not see the value of the initiative, it is typically not a project that will get reprioritized to the top of the list. Yet, the sometimes difficult-to-quantify fact is that BPM does produce tremendous returns for companies that embrace it. The problem is that those returns may not become obvious until the system is up and running. So, how do you keep your project moving?
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