An adage says that nothing happens in a vacuum, and this is especially true when it comes to the complex environment that most businesses operate in. Virtually no event is random. Seemingly unrelated events are often connected in ways that cannot be fully understood without extensive analysis. Events that occur during the course of business operations can be thought of as signals that are – or should be – recorded in some way by organizational information systems.
Signals come from business or information domains such as customer, finance, risk, supply chain, workforce, and product and profitability management. These domains are interdependent, much like environmental ecosystems, and signals often span domains, creating a ripple effect throughout the business environment. How effectively companies can detect these signals and determine their significance to the business is a key factor in managing business performance.
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