Based in Austin, Texas, General Bandwidth manufactures telecommunications equipment that enables service providers to rapidly deploy and generate revenues from next generation voice services – what we call the new voice infrastructure. Our target customer base is large incumbent telecom and cable service providers, which means we require a complete back-end support system that allows us to quickly adjust to the demands and rapid ramp-up associated with very large customers. For that reason, General Bandwidth focused considerable resources on building efficiencies into the corporate infrastructure from our inception in 1999 – atypical for most start-ups.

General Bandwidth needed a solution to simplify and enhance our financial planning and reporting processes. Prior to evaluation of vendor solutions, we had been using a complex group of linked Excel spreadsheets to compile our quarterly financial forecasts. That approach worked fine at the earliest stage of our growth, but became less manageable as we quickly increased our headcount and number of departments. Furthermore, the forecasting models contained an account snapshot from our general ledger system, but did not necessarily line up with our general ledger account structures when it came time to report monthly variances. Lastly, we required a system that would rapidly scale with the business, reducing the need for additional analysts to manage an inefficient process.

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