Companies large and small in many different industry verticals are discovering the benefits of outsourcing. While it began with outsourcing software application development and maintenance, momentum has now shifted to outsourcing complete technology and network infrastructure, and even selected business processes. Business process outsourcing involves letting someone else own and manage the resources needed to fulfill a particular business process, such as a customer call center or back-office functions of human resources or accounting. There are many reasons for an organization to outsource its non-core functions. Here, in David Letterman reverse-order format, are my top ten reasons to do so.
10. To improve flexibility, ability to change. An external service provider (ESP) dedicated to delivering a cost-efficient business process is going to be more flexible and nimble than a company for whom the business process is just "something else that needs to get done" among a myriad of other processes. When business conditions change, it's important to be able to gear up or reduce the cost structure, which for the ESP is shared among multiple clients.
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