This article is found in the 2003 Resource Guide, a supplement to the December issue of DM Review.

As organizations move their data warehouse toward production and user acceptance, they must begin planning for the long-term support of this capability.1 Like any other system, it will require a number of disciplines to manage and maintain it and to improve performance throughout its life cycle. This article provides a heuristic model for helping organizations plan for the operations and maintenance (O&M) work that will ensue. The estimated time commitments are based on industry practices and observations of O&M staff in a number of post- production data warehouse environments.

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