With business performance management (BPM) evolving into its next generation, sometimes called BPM 2.0, operational analytics is playing a central role. The potential payback from this area of focus is perhaps richer than any other part of BPM.

Operational analytics, as the name implies, aims to deliver in-depth and focused analysis of the performance of each key operational area of the business. Some call this operational performance management (OPM), but if you say the initials out loud you'll understand why this label hasn't really caught on. Operational analytics utilizes the same core components as the rest of BPM: planning, reporting, key performance indicators and dashboards. It also makes extensive use of multidimensional analysis tools such as high-performance OLAP cubes, already part of most BPM offerings.

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