OpenText to Buy Global 360, a BPM Provider

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July 13, 2011 – Days after rolling out an updated product line from its Metastorm acquisition, OpenText announced its acquisition of business process management provider Global 360 Holding Corporation.

The Canadian enterprise content management provider will pay $260 million for Global 360 in the deal, which OpenText stated is final, according to a news release. The 20-year-old Global 360 builds what it calls “persona-based” BPM solutions with a focus on collaboration and user experience, and counts more than 2,000 customers in 70 countries. The Dallas-based company will operate as an entity within OpenText, according to its website.

On Monday, OpenText unveiled updates to BPM platforms from Metastorm, one of a handful of smaller providers it has snatched up within the last year. With Metastorm and the new R&D and solution capabilities from Global 360, OpenText president and CEO John Shackleton said in a news release that his company can accelerate its BPM and case management offerings and expand across industries such as financial services, energy, government and life sciences.

Neil Ward-Dutton, research director with MWD Advisors, says the move follows OpenText’s history as an acquisitive company, though raises questions about its intentions in the Microsoft-centric BPM tech space.

“On the one hand, this sends a clear signal that OpenText is dead serious about the BPM technology market; on the other hand, I would expect it will raise a lot of questions in the minds of existing Global 360 and Metastorm customers,” Ward-Dutton says. “It's not a ‘big’ deal in terms of dollars spent; but it is a big deal in terms of consolidating the larger vendors focused on Microsoft-based technology delivery.”

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