Onyx Software Corporation announced its new strategy to enable enterprises with complex customer processes to automate, manage and evolve their operations quickly and cost-effectively for strategic advantage. With the recent introductions of Onyx Process Manager and Onyx Analytics, combined with Onyx's proven customer management solutions, Onyx now offers a comprehensive solution portfolio that enables organizations to capture and centralize customer information, execute business processes, and analyze results. These solutions build upon Onyx's mature, service-oriented architecture, giving customers the flexibility to configure the solution around their needs, and adapt to changes in their market quickly and easily.

To enable this new strategy, Onyx has two new products, Onyx Process Manager, a business process management (BPM) solution designed for customer-related activities, and Onyx Analytics, an advanced customer reporting and analysis solution, built on the Cognos ReportNet platform and optimized for Onyx. Working alongside Onyx's Customer Management suite for sales, marketing and service, enterprises can leverage the three solution suites to close the gaps that exist between departments, divisions and regions, and execute customer processes more effectively.

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