A huge majority of large businesses (90%) say they’ve experienced major IT incidents throughout the year, yet only about half have a team dedicated to handling such occurrences, according to a new global survey of 400 IT professionals conducted by Dimensional Research and sponsored by xMatters Inc.

The report, "Major Incident Management Trends 2016,” also shows that nearly two-thirds of IT departments have target resolution times when an outage occurs, but three-quarters of them routinely exceed their target times.

“Reliance on digital infrastructures has dramatically increased the impact and frequency of major incidents,” according to the report. “IT and business leaders within individual companies are mostly aligned on what constitutes major incidents and how to resolve them.”

But standard definitions and processes are lacking between companies and across industries. Without these standards, the study says, IT departments lack benchmarks and best practices to help drive improvements. The survey found that nearly 60% of large organizations experience a major IT outage at least monthly.

“At long last, IT departments and business leaders are on the same page when it comes to recognizing the severity of business impact during a major incident and the importance of solving disruptions as quickly as possible,” David Gehringer, principal at Dimensional Research and author of the study, said in a statement. “However, they’re unfortunately falling far short of their goals of solving problems on time and in an efficient manner, often due to poor alerting and communications management.”

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