A huge majority of large businesses (90%) say they’ve experienced major IT incidents throughout the year, yet only about half have a team dedicated to handling such occurrences, according to a new global survey of 400 IT professionals conducted by Dimensional Research and sponsored by xMatters Inc.
The report, "Major Incident Management Trends 2016,” also shows that nearly two-thirds of IT departments have target resolution times when an outage occurs, but three-quarters of them routinely exceed their target times.
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