Keynote Systems reported that according to The Keynote E-Commerce Transaction Performance Index, major online shopping sites took a severe performance beating the day after Thanksgiving, known as Black Friday, and the traditional kick-off for the holiday shopping season.

During peak shopping time on Black Friday (9:00 a.m. till noon, pacific time) the Index showed that consumers could only complete a transaction – defined as the Web site's ability to allow a consumer to click through a number of pages and successfully make a purchase – 80 percent of the time. That means that almost one in five transactions attempted to be completed on the major holiday shopping sites failed.

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