The Oracle Applications Users Group (OAUG), the world's largest user knowledge base for Oracle applications, responded to Oracle Corporation's decision to provide extended support for 10.7 applications users.

De- support has been a prominent topic of discussion between OAUG and Oracle since 2001. In response to requests by its membership, OAUG has petitioned Oracle to extend the de-support date, which Oracle has done several times leading up to the announcement of June 2003 as the official de-support date.

With a definitive de-support date set, both OAUG and Oracle representatives met during the OAUG 2002 North American Conference to discuss strategies to collaboratively provide assistance to 10.7 users following the de-support date. Those discussions led to the formation of a 10.7 special interest group (SIG) to develop appropriate resources and disseminate information to 10.7 users.

Discussions between OAUG and Oracle continued into 2003, when Oracle confirmed that it will provide "gap" support for 10.7 users until June 2004. For OAUG members still operating 10.7 applications after the June 2003 de- support date, Oracle will continue to provide technical support and access to existing bug fixes, patches and technical documentation for 10.7 users, but will no longer devote resources to technology changes, programming fixes, enhancements or functionality changes.

A clarification document regarding 10.7 Extended Support is available for download from the Oracle Web site at http://www.oracle.com/support/supportfaq.html and the OAUG Upgrade SIG Web site at http://www.oaug.org/upgdsig/desupport.html. OAUG will continue to provide ongoing 10.7 information for its membership through its Web site, www.oaug.org.

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