Health care organizations have been using computers for many years. Yet, hospitals still require just as many-or even more-warm human bodies to get their work done. It's an oxymoron that bothers Dave Hennigan, vice president of revenue cycle at Presbyterian Healthcare Services.
Faced with labor-intensive tasks critical to maintaining good fiscal health, Hennigan wanted to take some of the manual work out of the arduous process of analyzing patient, clinical and financial data for billing inaccuracies. More specifically, he wanted to automate processes such as recognizing underpayments, managing credit balances and identifying lost charges.
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