One of the most important things to know about an information architecture is the skill level of its users. As a start, certain assumptions can be made about the basic skills that will be common to everyone. We can assume that all information workers have access to e-mail via a mobile device or through an Internet-connected computer and have access to and familiarity with a Web browser.
Outside of those basic skills or common denominators, users are usually categorized by skill-level into four groups - IT developer, power user, analyst and non-technical user. IT developers are technical people who work in the IT department and produce reports or information for other users. Power users, also called business unit developers, are also technical people but they work in a business unit and often have a better understanding of business than the IT developers. Power users frequently produce reports for other people within their group or business unit. Analysts are technical people who work in a business unit and are responsible for analyzing and interpreting the meaning of data and information. Finally, non-technical business users often have business savvy but are not necessarily technically advanced. Non-technical business users are the general consumers of information and typically make up between 85-90% of the information worker audience in most organizations. For them, we can assume that their skill set only includes the common-denominator capabilities.
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