REVIEWER: Michael Clarke, systems analyst for Embry-Riddle Aeronautical University.
BACKGROUND: Embry-Riddle Aeronautical University (ERAU) is the oldest, largest and most prestigious aviation and aerospace university in the world, teaching the science, practice and business of the world of aviation and aerospace.
PROBLEM SOLVED: With residential campuses in Florida and Arizona, an extensive network of more than 120 teaching centers throughout the United States and Europe, plus a Web-based distance learning program serving civilian and military working adults, Embry-Riddle had mission-critical information locked in Oracle Applications that needed to be dispersed around the globe. ERAU's centers throughout the U.S. and Europe all tie back to an Oracle installation in Daytona Beach, Florida. Knowing this information could be used to make important decisions for the University, Embry-Riddle turned to Noetix for a solution. More specifically, the challenge was to provide a solution that enabled budget managers including academic deans, department heads and executive assistants to create their own reports in order to better run the University. Previously, these customers were dependent on the IT department for the data and reports.
PRODUCT FUNCTIONALITY: Noetix Enterprise Technology Suite (NETS) solved one of ERAU's most important business challenges: reporting. ERAU needed to be able to get reports to users without a high learning curve and without having to do an install on each machine. Information had to remain restricted to each user's assigned cost center. Noetix provided us with a solution.
STRENGTHS: Quick implementation allowed ERAU to create and distribute reports to hundreds of users throughout the U.S. and Europe. NETS provided quick and easy access to critical data and reports. The low learning curve and the ease of use were also key strengths. Not a lot of IT involvement was required.
WEAKNESSES: Although full documentation is provided, ERAU felt that training could be a little stronger and that continuing education courses could be offered regionally.
SELECTION CRITERIA: After considering other solutions, Embry-Riddle chose NETS based on the project's tight timeframe and budget. NETS was also very appealing because of its reach; it was able to connect users nationwide and across the world. Within two weeks, the Noetix solution was up and running enabling ERAU decision- makers to access and use a reporting platform specific to their unique needs with hundreds of customizable query templates for accelerated report development. After one day of training, the first group of users was able to create productive reports that are still in place at ERAU today. NETS fit within our budget, and Noetix provided us with the support we needed to implement the product.
DELIVERABLES: Specifically, the challenge was to provide a secure solution that enabled budget managers including academic deans, department heads and executive assistants to create their own reports, secured to their own cost centers, in order to better run the University. Previously, these customers were dependent on the IT department for the data and reports and were waiting up to five days or more for reports that they are now running themselves.
VENDOR SUPPORT: Noetix consulting was and is very responsive and enjoyable to work with. The best part is that they are affordable, too. Online support is easy, and Noetix is quick to respond to any questions that may arise.
DOCUMENTATION:Noetix provides full documentation, and ERAU found it fairly clear and understandable.
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