How difficult is it for an insurance organization’s IT leadership to see the business side’s point of view?
Often, the CIO believes that the business side has an idea for which technology is worth developing—and, in some cases, is called upon to help foster those ideas. But does the business side really understand how its requirements will impact the IT department in the short- and long-term? Even with proper investment and agreed-upon terms for delivery, are expectations clearly stated on both sides? Is IT prepared to deliver the right technology (at the right price and on time) that empowers the business side’s idea? Finally, who owns the project?
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