October 19, 2010 – Forrester Research just came out with its annual top-15-technology-initiatives-to-watch report, and some of their predictions show there will be a significant impact on the way insurance operations are managed. I pulled a couple of interesting nuggets from the report that bear watching as things progress.

Forrester predicts that “next-gen BI” is taking shape by combining real-time access with pervasiveness, agility and self-service. This trend, however, is actually several trends happening at the same time. The self-service aspect is one that many companies would like to see more of, but progress has been slow, as I alluded to in my previous post.

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