MAPICS, Inc., a leading provider of collaborative, extended enterprise applications for manufacturers, today enhanced customer service for its ERP for Extended Systems customers with the delivery of a comprehensive Web-based knowledge center. The knowledge center enables customers across the globe to access critical information on demand. The same trouble-shooting tool was proven successful for MAPICS' ERP for iSeries customers over the last year.
"By accessing the knowledge center, our customers can quickly tap the expertise of our support team. Self-service allows new users to problem solve independently and accelerates their learning process," said Jim Mulley, manager of client support for MAPICS' ERP for Extended Systems. "The knowledge center also allows the technical support team to focus on more complex questions from our user community."
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