Angel.com announced the new Angel 4 Customer Experience Platform, incorporating multichannel and multimodal forms of customer engagement and communications, including SMS, chat, voice biometrics and mobile management, to improve levels of enterprise customer self-service and satisfaction. The Angel 4 Customer Experience Platform leverages Angel’s unique Caller First strategy to help customer-driven organizations consistently deliver a superior caller experience. As a cloud-based on-demand platform, it is easy to use and universally accessible from anywhere, including smart mobile phones.
Daptiv announced the latest seasonal update to its on-demand solution including a powerful new user interface and significant feature upgrades to add value and improve efficiency for users, project managers and administrators and executives. Highlights of the user interface updates include intuitive in-line and drag-and-drop editing as well as simplified navigation.
GoodData launched a business intelligence platform as a service offering. Highlights of GoodData’s new BI Platform-as-a-Service include: a fluid data model, open apis, prebuilt connectors, developer community and SnapLogic integration.
Innovative Systems, Inc. announced the release of i/Lytics V2.3. ISI’s enterprise data quality suite, helps organizations maintain a clear and accurate picture of their customers, and ensures data quality and integrity during the migration and integration of data marts, data stores and other databases. The new release provides users with enhanced performance, simplified processing, and easier accessibility.
Nuxeo announced an update to its Nuxeo Digital Asset Management product with the release of Nuxeo DAM 1.1, as well launching the hosted version, Nuxeo DAM - Cloud Edition. This new release of Nuxeo DAM incorporates feature enhancements driven directly by early adopter customers and the Nuxeo developer community. Nuxeo DAM - Cloud Edition runs on the Nuxeo secure cloud services infrastructure, backed by the resilient and high-performing Amazon web services. Nuxeo DAM - Cloud Edition offers a media management solution ideally suited to small to medium-sized organizations with fixed budgets and limited IT infrastructure and resources. It is also ideal for businesses that need to collaborate with geographically dispersed customers, helping marketers and brand managers quickly catalog, process, store, retrieve and distribute rich media.
Oracle announced the latest release of Oracle Enterprise Pack for Eclipse 11g. This release extends support for other Oracle Fusion Middleware components including Oracle WebLogic Server administration capabilities, Oracle GlassFish Server and Oracle Coherence. Additionally, this release supports Eclipse 3.6 and essential Java Platform, Enterprise Edition (Java EE) tools.
Pitney Bowes Business Insight today introduced the Geosk Platform, the geospatial industry’s first location-based data as a service offering. The Geosk Platform boasts the most comprehensive geospatial data catalog and delivers it via an easy-to-use, cloud-based portal that lets customers pay as they go. With the Geosk Platform, customers can access and integrate the most current geospatial data into business analyses, location-based marketing programs and risk management calculations. A one-stop shop for geospatial data on demand, the Geosk Platform helps organizations acquire, serve and grow customer relationships by making it easy to source, access, buy, use and manage location-based data.
Quest Software, Inc. introduced the newest version of Quest Authentication Services. This patented technology allows Unix, Linux, and Mac systems to act as full citizens within Active Directory by enabling administrators to extend the authentication, authorization and administration infrastructure of Active Directory to the rest of the enterprise. New features of quest authentication services include: auditing and alerting, one-time password authentication, Web console, advanced group policy management and enhanced privileged account management.
SAP AG announced the general availability of the feature pack 2.5 for the SAP Business ByDesign. This comprehensive, fully integrated on-demand business management suite is now available in China, France, Germany, India, the United Kingdom and the United States. SAP also announced the introduction of three new predefined starter packages that provide customers a compelling starting point for their adoption of the complete SAP Business ByDesign solution.
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