Angel.com announced the new Angel 4 Customer Experience Platform, incorporating multichannel and multimodal forms of customer engagement and communications, including SMS, chat, voice biometrics and mobile management, to improve levels of enterprise customer self-service and satisfaction. The Angel 4 Customer Experience Platform leverages Angel’s unique Caller First strategy to help customer-driven organizations consistently deliver a superior caller experience.  As a cloud-based on-demand platform, it is easy to use and universally accessible from anywhere, including smart mobile phones.

Daptiv announced the latest seasonal update to its on-demand solution including a powerful new user interface and significant feature upgrades to add value and improve efficiency for users, project managers and administrators and executives. Highlights of the user interface updates include intuitive in-line and drag-and-drop editing as well as simplified navigation.

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